It's all about you, the customer!
Look out for information coming your way as we get ready to launch the Total Africa Customer Week that will kick off on Monday 2 November until 6 November 2020. It’s all about the customer where Total South Africa will render exceptional customer experiences and offer world class customer service. We challenge you to go the extra mile in ensuring that our five key Customer Promises are kept beyond this year’s Customer Week.
Our 5 customers promises are:
CLEANLINESS
We offer our customers the guarantee of a clean and well-kept station.
PROXIMITY
We are the champion of the close-to-customer approach. Station staff members are the ambassadors of our brand: always by the customer’s side, their main objective is to see them smile.
RESPONSIBILITY
We are committed to providing responsible, available and affordable energy. Our products are safe and unaltered, we ensure the integrity of our transactions in every respect, and we provide reliable information. Learn more about our promise to you.
SAFETY
At TotalEnergies, safety is a value. In each TotalEnergies service station, our customer’s and staff's safety is our first priority. Learn more about our promise to you.
CONVENIENCE
With us, our customers are sure to have a fast, fluid and pleasant experience in all circumstances.